Typical Audiences for Visto Training

• Technical Consultants
  Technical consultants will either perform installations and/or provide third line support for customers. The preferred course for TC’s is the three-day Certification Level One course covering all aspects of the product and including troubleshooting for support issues. This course concludes with the first certification exam.

• Support Staff (1st and 2nd Line)
  Supporting the Visto product over the phone is covered by either the two-day Basic Training Course or the one-day Support training, depending on the range of knowledge required by the delegates.

• Support Staff (3rd Line)
  Support training extends with the VALT (Visto architecture, log, and troubleshooting training) and is specifically targeted to those in a supporting role. The course is heavily hands-on training, and is practical. It concludes with the second certification exam.

• Sales Staff
  Sales teams are typically broken into two areas: Telesales and Account Management. The Telesales staff has the one-half day Sales training course covering high level product overview and sales methodology. Account Managers have a more in-depth training plan that has been developed from the half-day Sales Training Course and the Basic training Course.

• Additional staff
  In some cases, further training is required for occasional users (i.e. Project Managers, Team Leads, Internal Trainers etc). In this situation, the Visto Training team will work with the customer to create a modularised course to ensure that they have the information they require. In some cases, this may be in the form of Computer-Based Training or “webinars”.