Support : Publications : Chronolog Archives : March/April 2004

Hassle-Free Chargebacks: Introducing Dialog BillBack™

Introducing Dialog BillBack

Dialog announces the release of Dialog BillBack, a free Web-based cost-recovery service. Available only to Dialog Profound and Dialog NewsRoom customers, this free service tracks online usage with all the ease of Internet access. Dialog BillBack makes it easy and convenient to monitor and recover online research costs.

Research shows that the primary reason organizations do not track online research costs and usage is that the process is too labor intensive. With Dialog BillBack, monitoring and tracking online research costs is simple. You can quickly and conveniently generate usage reports for a particular account, subaccount, user or date, and reports can be integrated into spreadsheet, database or accounting software format—and all within 48 hours of usage.

Dialog BillBack for Your Business

If you conduct research for clients, you will appreciate the ease Dialog BillBack provides for tracking client usage and recouping costs. If you perform online research for internal purposes, Dialog BillBack can track project costs and allocate usage to specific departments. Regardless of your business environment, Dialog BillBack makes it easier and simpler to evaluate return on investment (ROI) and improve profitability.

You can also use Dialog BillBack to insure that the transfer of information is well managed. Whether you're an agency with clients, a multinational corporation with divisions scattered across the globe or a small nonprofit organization, decisions are made and products are developed based on the quality of information from your researchers. With Dialog BillBack, you can monitor the effectiveness of departments and determine the training needs of your staff right down to the individual user.

Take a Look at Dialog BillBack

Dialog BillBack is a free service with your Dialog Profound and Dialog NewsRoom subscription and provides a simple, intuitive interface for creating a variety of in-depth usage reports that let you recover online costs quickly.

Key features and functionality include:

• View Figure 1

  Flexible Reporting Options ­ Generate usage reports by account, subaccount, user or date.
  
  
• Adaptable Formats ­ Create reports in your preferred format. Choose from a menu of report, spreadsheet, delimited or nondelimited formats.
  
  
• Immediate Results ­ Create timely reports with information available within 48 hours of usage.
  
  
• Choice of Delivery Methods ­ Distribute reports to the right people with delivery options that let you display, download and e-mail reports.
  
  
• Auto Report ­ Automatically e-mail reports on a weekly, biweekly, monthly or one-time run basis.
  
  
• Reports Viewed From Any Location with Web Access ­ Separate from Dialog Profound and Dialog NewsRoom.
  
  
• Customized Account Groups ­ Query multiple locations at one time with a feature that allows for account groupings.
  
  
• Adaptable Time Frames ­ Specify a specific date range, select a full month or look at long-term trends with usage information that accumulates for up to 12 months.
  
  
• Tax Calculation ­ Just check "Yes" at the Tax check-off box.
  
  
• Confidentiality with a Secure Site ­ Employs SSL encryption technology to ensure confidentiality. Access is controlled by your designated administrator who defines who may view usage and for which User IDs.

Getting Started

For more information about Dialog BillBack, contact your Dialog sales representative.

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