Support : Publications : Chronolog Archives : April 2001

Enhancements to Alerts on DialogSelect™ and Dialog Intranet Toolkit

Dialog will release enhancements to the Alerts function on DialogSelect™ and Dialog Intranet Toolkit that will enable users to have more specialized delivery of their Alerts at no extra charge. This release offers enhancements for both domain access users (those users who are accessing Dialog through one user number in an organization) and regular Alert users in two main areas: (1) delivering Alerts and (2) managing Alerts.

Delivering Alerts

In the past when using DialogSelect and Intranet Toolkit, a single email address was the only address option for delivery of all alerts for a user number. This was a particular problem for domain access accounts where there is a single user number for the entire organization. With the new release, users can now set up Alerts and have the results delivered to email destinations of their own choosing — either theirs or alternate addresses. The result is a more direct delivery of the latest information.

Here's how it works. When you create a new Alert, a drop down list of email addresses stored under your user number displays. Simply enter a name for the Alert and select the email address for delivery (See Figure 1).

To set up a new email address, click CREATE NEW ADDRESS. For domain users, the "Email Address" is a blank input box, unless the user has created an Alert or managed Alerts previously during the session. When CREATE ALERT is clicked, the system checks to see if the email address has been used before. If not, you are prompted for information, such as email software and name (See Figure 2).

Managing Alerts

Another new enhancement lets customers manage the Alerts stored under the different email addresses and easily make changes to the email address profiles.

For domain customers, this means that individual users can manage their Alerts by signing in with their email address via the "Manage Alerts" link on the Help page. In addition, account administrators can control all Alerts through a password-protected Alerts administrator site. From the regular Alerts sign in page, the administrator just clicks the link to display the Administrator Sign In page. After signing in, all email addresses for the user number are listed on the new "Manage Alerts: All Email Addresses" page (See Figure 3).

Regular customers just click the "Manage Alerts" link on the Help page to display the "Manage Alerts: All Email Addresses" page, which lists all email addresses for that user number.

Using these two new enhancements to the Alerts function on DialogSelect and Dialog Intranet Toolkit allows you to set up, modify, and delete Alerts quickly and easily. You now have the flexibility on one Dialog user number to set up and send Alerts to any and all addresses you wish. Don't delay — set up your Alerts today.

For more information about setting up Alerts, please contact your local Help Desk: Knowledge Center (U.S.) at 1-800-3-DIALOG (1-800-334-3564) or U.K. at 44-171-930-6900. A workbook entitled Creating and Using Alerts, which demonstrates how to set up Alerts, is available at the Training Center web site at: http://support.dialog.com/training/.

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