DialogClassic/DialogClassic Web™ Product Support

| FAQs | User Guides | Accessing Dialog | Search Aids |
| Alerts | eLearning | Training | Pricing | Help Desks |

Frequently Asked Questions
Frequently Asked Questions about DialogClassic Web

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User Guides

• Quick Guide to DialogClassic Web 1.2 MB, 26 pp
• Dialog New User Guide
  an introduction to help you get started on Dialog^®Web, DialogSelect^SM, Classic Dialog, and DialogClassic Web™. View the Dialog New User Guide.
• Pocket Guide to Dialog
  a brief summary of the Dialog commands and features that you are likely to use most often. View the Pocket Guide to Dialog.
• Successful Searching with Dialog Command Language
  A comprehensive search manual that contains descriptions and examples of how to use all the commands available for use on Dialog. View Successful Searching with Dialog Command Language.
• Basic Skills Review for Classic Dialog Searchers workbook
  An overview of basic Dialog commands, documentation, and features 186 KB; 5 pp
• Dialog^® Search Basics Quick Reference Card 108 KB, 4pp
• Dialog Database Selection Guide—an invaluable resource for identifying databases that best meet your information needs. The Dialog Database Selection Guide includes databases grouped by more than 150 specific topics, such as agriculture, materials, patents, pharmaceuticals, water resources, U.S company directories, to name a few. The most popular Dialog online finding tools are illustrated with step-by-step examples.
  
  Dialog Database Selection Guide 646 KB, 68 pp
• Dialog Database OneSearch Categories 253 KB, 30 pp

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Accessing Dialog

• Connecting to Dialog Online Services — common TCP/IP protocols for accessing Dialog services

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Search Aids [View all Dialog Search Aids.]

• Bluesheets
• DialogClassic Web: Custom Reports Using the XSLT Command
  247 KB, 4 pp
• DialogClassic Web: Setting Up an Alert 61 KB, 2 pp
• DialogClassic Web: Using the Editor 158 KB, 3 pp
• General Information: Basic information to get you started using DialogWeb.
• Guides: Search guides and documentation for all Dialog products.
• Database-specific Search Aids: Information specific to individual Dialog databases.

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Alerts
Commands used to SAVE, EDIT, RECALL, and RELEASE Alerts

• SAVE ALERT
• EDIT
• EDIT ADDRESS
• RECALL ALERT
• RECALL <Alert profile name>
• RELEASE <Alert profile name/serial number>
• Alerts on Dialog Classic Quick Reference Card — quick reference card for setting up Alerts on Dialog Classic
• Alerts Bureau. Save time by sending your Alerts requirements direct to the Customer Alerts Bureau. There is no charge to you for setting up your Alerts.

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eLearning
Dialog offers an ever-growing number of online learning opportunities for both beginners and experts. Choose the solution that best meets your needs from the options below. Be sure to consult the Search Aids section for related materials in print.

Live Webinars

• Developing Classic Dialog Search Expertise

Online Courses
Free, self-paced courses you can take online at your convenience. Designed for DialogClassic users, beginner to advanced, with versions designed for searchers in specific industries, including

• Business
• Engineering
• Life Sciences
• Patents

Tutorials

• Introduction to DialogWeb 2.5 1.2 MB, 13 pp
• DialogWeb Command Search Tutorial 540 KB, 22 pp
• DialogWeb Guided Search Tutorial 724 KB, 27 pp
• Fast Start to DialogClassic Web 1.3 MB, 26 pp
• Basic Skills Review Featuring DialogClassic 947 KB, 46 pp

How Do I...?
The Dialog How Do I...? series supplies concise, step-by-step instructions for how to find the most-requested information on Dialog. Easy to reference and easy to follow, each application in the series illustrates every step with just the right amount of explanation. The series includes solutions for researching topics in business, patents, biomedical, medical, pharmaceuticals & health devices, and trademarks & copyrights. Examples in both DialogClassic and DialogLink 5 are available.

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Training

WebEx Sessions
Free, interactive sessions that you "attend" while watching your computer screen.

• Worldwide Training Schedule

Free Practice
Practice your searches and hone your skills without incurring charges by using ONTAP (ONline Training And Practice) databases.

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Pricing [View pricing information.]

• For more information about plans offering discounts or flat rate subscriptions, contact your account manager or send an email to

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Help Desks
For account administration and search assistance, please contact the Dialog Knowledge Center near you.

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